It’s clear that the Orbi app, which lets users control the phenomenal WiFi mesh system, is a valuable piece of mobile software. The Orbi app enables users to make configuration changes, restrict access to the network and perform a plethora of other useful tasks. Additionally, the Orbi app makes it easy to remotely update the system’s firmware from afar.
There are times when a user tries to update their Orbi system via the app but receives a firmware check error message. Repeated attempts to use the Orbi app result in the same firmware check error. But have no fear! All the answers you need can be found in this troubleshooting manual. Let’s get down to business, shall we?
Where did the firmware check error come from in my Orbi app?
The Orbi system requires a firmware update to provide the user with a secure network, just like any other smart IoT device.
Currently, this issue manifests itself when the Orbi app checks for software updates but finds none. A page stating “there was a problem checking firmware update” is displayed as a result. To put it another way, the Orbi app can’t update the firmware right now.
Your Orbi router may be showing as online, but the app will not allow you to update the firmware. That is to say, the issue lies within the Orbi app itself and can be resolved by updating the software.
Stop asking questions and let’s jump right into how to solve this issue.
I can’t update my Orbi system because of this app error; please help!
Here are some steps to take to fix the Orbi firmware check error and update the system:
Use a different gadget
If the Orbi app can’t find any available firmware updates, try using it on a different device. This will not only save you time and allow you to update the Orbi system, but it will also help you determine that the problem is with the app on the first device.
Get another mobile device and launch the Orbi app to test connectivity. If the error message persists in the mobile app, the root cause is probably the Orbi system itself, and a different strategy will be required to resolve the issue.
Check out the next section for advice if you’re using just one device or the Orbi app on your phone.
Force the program to restart
It’s also possible that a technical issue is to blame for the issue you’re having with the Orbi app. To fix this, just close the app completely and open it again. It is also necessary to end the Orbi app’s background process.
Check out and check-in
A failed session with the router is another possible cause of the Netgear Orbi firmware check error message. The firmware on your Orbi needs to be updated, and the best way to do that is to start a new connection with the router.
To access the Orbi administration console, you will need to log out of the app. After doing so, you can update the Orbi without worrying about erasing any of your previous session data or system history.
Wipe out all app history, data, and cache
If restarting the user’s session doesn’t work, then you should reset the Orbi app. This can be done by searching for “Orbi” in the app’s or apps’ settings. Using the app settings, you can clear the Orbi app data, cache, and user history. Keep in mind that this will delete all of your Orbi app data, including the current session.
You can now restart the Orbi app and log in to the control panel as an administrator.
Please update the app
It has been established that technical difficulties with the Orbi app are to blame for this matter. So, it looks like you’re employing an out-of-date app. Therefore, updating the app before the Orbi system’s firmware is essential.
Restart the system
You have exhausted all of the previously outlined options in an attempt to fix the Orbi app but to no avail. It appears that the issue is with the Orbi system; therefore, you should try updating the firmware after first power cycling the entire system.
If that doesn’t work, try the next-to-last option.
Just log in through the website
Use the web interface instead of the Orbi app to search for and install firmware updates. Launch a web browser on your mobile device, navigate to orbilogin.com, and log in with your Orbi administrator credentials.
When you first log in, if there are firmware updates available, you’ll be prompted to install them. If you’d rather not use the automatic method, you can manually update the firmware on your Orbi.
Conclusion
Remember, always there’s more than one way to fix a problem, if the app is not helping try the web interface. It’s expected that this help guide has made you capable of updating the firmware of the Orbi system if the app doesn’t. If you like this post, do share it with your friends who are facing the same issue with Orbi.